Our live receptionists are available to attend your calls 24 hours a day, 7 days a week, 365 days a year. We will be supporting your business even on holidays.
Our Client Account Managers will be able to assist you over the phone between 9 am to 5pm EST on all 5 weekdays.
Out of working hours, you can still email us at [email protected].
Our team of account managers will work with your business to build the ideal script for your business based on your unique business needs.
Our live receptionists are trained to take the script as a guideline and improvise if needed to offer maximum value to your business.
Our associates are assessed based on the client’s feedback. If you are not satisfied with how our associate answered your call, you can send us feedback. Call-handling feedback is valuable to us to train and improve the quality of our service.
Calls are not recorded by default, but call-recording can be requested anytime.
The number of calls answered by YellPro will depend on the service offered. Your plan comes with a fixed number of call volume, and our Customer Experience Associates strive to make the best use of it. As a general message/query might take roughly 2-3 minutes.
Whisper is an audio recording of your brand name that plays just before a YellPro Live Receptionist answers a call for you. This lets them know how you expect your brand name to be pronounced.
You can monitor your planed usage in real-time by calling or emailing our client-account manager.
We work on a month-by-month rolling contract. You are under no obligation to follow any single plan. Feel free to upgrade or downgrade as you see fit.
We send a copy of your invoices to you via email. It will open up in pdf format for you to view and download it.
Your invoice will be generated on the first day of every month for the usage of the previous month. If the direct debit option has been activated, the transaction will be done on the first day of the month.
For example, the bill for the usage during the month of January from 1st to 31st will be generated on 1st of February. This will be an exception for the first month since the money will be prepaid for the first month to initiate the service.
Unfortunately, you cannot make changes to the auto-pay date (which is the 1st of every month).
Yes you can set up auto-pay and pay via debit or credit card. This can be done by changing the preferences by accepting the one-time authorization email and from there on this can be your preferred billing method.
To set this up, reach us out at 14699884899.
Our customer care agent can make outbound calls on behalf of your business.
There are two ways to trigger outbound calls from us to your customers. In each case, the outbound calls use the same pool of minutes as your inbound calls.
We would be happy to help you!
Your website URL where the orders would be placed is all we need for us to put your customers’ information.
Yes! You do have the option of having one or more dedicated associates exclusively for you.
YellPro maintains call logs and you can always ask to access it.
In case you decide to change your company’s name or address you can contact us and get your company’s information updated.
Yes, you can forward the messages to your team.
Every incoming message for you will be forwarded via SMS and email address you provided. Please check your email and messages regularly for updates.
YellPro can assist your callers by assisting them in placing the order of your products and services.
It is when the call handler transfers the call to you and without a formal introduction, disconnects it the moment you pick up.
In warm transfer, the call when transferred to you does not get disconnected until you agree to take the call and are aware of who the caller is. A message is taken instead by the call handler if you fail to receive the call.
To record responses and guide the callers through scenarios followed by the live receptionist. Different outcomes are achieved via different responses called a decision tree.
A standard message-taking script for your business would be designed and set up by our team that would be on by default after you sign up.
The phrase call handlers use to greet the callers.
For example: “Hello. Thank you for calling Yellpro. How may I help you?”
Webchat enables your visitors to reach out to your business via a chat window on your site that can be assisted by you or our live receptionist.
A follow-up call is made by our live receptionist to your customers who fill out a form on your side providing their contact information. To a customer’s action, this call in response is called outbound response.
All sorts of the general customer and client-related services like billing, onboarding, and account updates are handled by the client services team.
The customer service is provided for a particular client by dedicated call handlers.
YellPro employees work from multiple locations and work as a team using Internet-connected software and tools to provide our customers with services that are flexible and less vulnerable to location-based emergencies.
The prospective clients for your business are called leads. Information is collected as per your needs by our associates about these leads which is sent to you via emails or text message.
